Updated: 29/05/2022

PRIVACY POLICY

Introduction

Charmaine Bailey(“us”, “we”, or “our”) operates the https://www.charmainebailey.co.uk website, blog and shop("services"). Both the name of the business and site(Charmaine Bailey) and the name of the owner(Charmaine Bailey) are one and the same as such reference to the owner will be stated with "C Bailey" to reduce any confusion this may cause.

Information We Collect

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How We Collect Information

When you sign up for our newsletter or conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address.

 

Your personal information will be used for the specific reasons stated above only.

Why We Collect the Information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

Information Storage, Use and Sharing

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Google Analytics

We use Google Analytics that collects, monitors and analyses data collected, this helps us to increase our service functionality and proficiency.

 

Please see the Google Analytics privacy policy to learn how they use the data.

Smile Rewards Program

We use a third-party rewards program called Smile.

When signing up for the rewards program, the data you input as a customer on this site and information you provide on the Smile rewards sign up form are used to keep track of reward points you earn for every purchase you make on this site.

Printful

We use a dropshipping company for most of our products called Printful which has its own privacy policy.

The data you input is sent to Printful to fulfil orders and/or settle any refund requests and/or issues you may have with your order(s) from this site.

 

Please see Printful's privacy policy to learn how they use the data.

Etsy

We use Etsy which has its own privacy policy.

The data you input on Etsy is used to fulfil orders and/or settle any refund requests and/or issues you may have with your order(s) from Etsy.

 

Please see Etsy's privacy policy to learn how they use the data.

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed and to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text messages, and postal mail for these purposes.

 

We may also use your information to contact you with company updates, marketing and promotional materials and other information that may interest you via our newsletter. You may opt out of the newsletter at any time.

Cookies

Cookies are small data packets that are sent to your browser from a website or service and transferred to your device. We use cookies to collect information to aid us in the improvement of our services.

 

You can change the settings for how cookies are sent, received and stored in your browser or device settings.

 

The Help feature on most browsers provides information on accepting and disabling cookies or to notify you when you receive a new cookie.

 

If you do not accept cookies, you may not be able to use all the features of our services. We recommend that you leave them turned on.

Withdrawing Consent

If you don’t want us to process your data anymore, please contact us at hello@charmainebailey.co.uk.

Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you via email or on our website, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Your Information

If you would like to: access, correct, amend or delete any personal information we have about you or if you have any questions about this policy, you are invited to contact us at hello@charmainebailey.co.uk.